DMG/Mori Seiki Opens New HQ in UK
The new 3,189 sq m facility includes a showroom of 1,225 sq m with around 13 machines under power at any one time, a dedicated CMM room in partnership with Hexagon Metrology, and a secure facilities for the development of confidential processes.
Posted: January 4, 2013
“Additionally,” he continued, “we have been working hard to build on our strong customer relationships. The smaller sales areas we have introduced will enable us to offer a far more personal service, spend more time with each customer understanding their business, and increase our market penetration. Our aim is to change the way we sell and service in the UK for the long term to provide real value for our customers.”
Practical improvements include real time monitoring of customer call waiting times and figures for not just service response times, but also machine ‘back in service’ times.
Cross training programs for the 30 service engineers are already well underway ensuring that any breakdowns can be resolved as quickly as possible by a single engineer.Commonly used spare parts are largely UK sourced. Other spares come from Stuttgart and Geretsried, where an order placed by 3 pm is delivered by 9 am the next day 95 percent of the time.
Watkins added, “We are already receiving positive customer feedback about response times.”
Steve Finn, the managing director of DMG/Mori Seiki UK said, “This is a historic day for DMG/Mori Seiki in the UK. It puts us on a global platform in the fast paced high technology marketplace. We have 3,000 aerospace customers in the UK, including the leading companies within the industry. The aerospace supply chain extends to a further 13,000 companies.
“Similarly,” continued Finn, “the automotive industry alone supports 170,000 people working directly in manufacturing, while motor sport develops a new component every 20 minutes, which gives some idea of the scale of the engineering industry. In this environment, suppliers within each sector need to react to their customers. 60 percent of our clients have 50 employees or less and our portfolio of machines will enable us to offer, develop and verify innovative chip forming processes which will build confidence and add value to business development programs.”
Silvio Lehmann, the chief executive officer of DMG/Mori Seiki Europe, reiterated the message of his colleagues and called upon his fellow managers to fill the clear, giant company logo with green and red liquid (see bottom photo to the right). dmgmoriseiki.com
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