A Giant Step Forward in Mobile CRM
The Mobile CRM app from Global Shop Solutions gives ERP system users complete visibility of customer data from their smart phones, tablets and other mobile devices.
Posted: February 6, 2017
In Booth 1511, Global Shop Solutions, Inc. (The Woodlands, TX), a leading developer of enterprise resource planning (ERP) software, announces the release of Mobile CRM, their new mobile customer relationship management (CRM) application that gives sales people, customer service reps, and company executives who use the ERP system complete visibility of customer data from their smart phones, tablets and other mobile devices.
“Today’s manufacturers can’t afford to get trapped behind their desks in order to access customer information from their ERP system,” says Dusty Alexander, the president of Global Shop Solutions. “This app enables users to view all the system data they’re accustomed to seeing in their offices from anywhere they can access the Internet.”
https://youtu.be/tU606DHxIVo
A giant step forward in CRM technology, Mobile CRM enables users to remotely view sales orders, quotes, job status, contact information and other data required to provide fast, responsive customer service. They use the application to manage their own activities, including creating events with reminders, submitting service ticket requests, and other internal tasks.
To launch Mobile CRM, an icon on a mobile device logs into the app. Once signed in, the user has complete access to all the information in their customer database. The app is also used to customize and generate charts, graphs, tables and other data formats, depending on the needs of individual users. Mobile CRM also offers several enhancements over the existing CRM module, including sales goals tracking. With this flexible tool, users can create and manage sales goals for individuals, teams, regions, or the company as a whole. As quotes and orders come in, it also tracks performance in terms of forecasted vs. actual dollars.
“We listen closely to our users and then develop innovative products and services to help them stay ahead of the technology curve,” adds Alexander. “This app is the latest in a long line of new products and product enhancements that help shops compete more effectively in today’s highly competitive global markets.”
Global Shop Solutions, Inc., 975 Evergreen Circle, The Woodlands, TX 77380, 800-364-5958, www.globalshopsolutions.com.
Subscribe to learn the latest in manufacturing.
