Transfluid Provides Technical Training to U.S. Partners

Advanced tube processing machines can be extremely complex. To grasp all of their technological and value-added features and functions, while also providing optimal field support, even the most experienced field service professionals need to attend training workshops regularly. For transfluid Maschinenbau GmbH, this combination of regular training workshops and practical knowledge-building is a fundamental principle and reason why they recently invited the employees of their sales and service partners in the U.S. – Advanced Fabricating Machinery (Kingston, NH) and Modern Machinery Company (Indianapolis, IN) – to their German headquarters in North Rhine-Westphalia.

The intensive training workshops focused on tube bending and tube forming machines, cutting tubes or pipes cleanly without chips using t-cut machines, and, lastly, the options and benefits of tailor-made automated systems for tube processing that meet specific customer needs. This was the first time that employees of Modern Machinery visited the headquarters in Germany. They have been looking after transfluid customers in Ohio, Indiana, Kentucky and Michigan since 2016. Advanced Fabricating Machinery has been providing on-site support for transfluid customers for many years, covering primarily the East Coast region all the way down to Georgia, including Tennessee.

“We are very pleased to welcome our American partners here for the service training workshops and would like to thank them for attending,” said Stefanie Flaeper, the chief executive officer of transfluid, during the training. “To continue outstanding service in the U.S., it is very important for us to share information and transfer knowledge in person. This helps all of us to advance together and our customers, particularly in the United States, will benefit from this. That is our main priority.”

In view of the strong increase in their customer base in the U.S., the recent training workshops offered by transfluid improved the service expertise of their partners. Within their respective regions, both Advanced Fabricating Machinery and Modern Machinery can now respond to support requests within 24 hours to ensure immediate service for customers in the U.S.

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