Gema Wins Supplier Award
They receive a European supplier award from Besser Lackieren for Powder Application Equipment.
Posted: November 22, 2018
Gema USA, Inc. (Indianapolis, Indiana), a Graco Inc. (Minneapolis, MN) company, is the winner of the 2019 Besser Lackieren Supplier Award for the product area Powder Application Equipment. This is the result of a survey conducted by the MK Institute for Applied Marketing and Communication Research GmbH (Erfurt, Germany). Participants of the survey were owners/managing directors and paint shop managers of customers based in Switzerland, Germany and Austria. The survey participants assessed their suppliers based on seven criteria:
- Product quality
- Price-performance ratio
- Delivery performance
- Support during installation and commissioning
- Partnership strength
- Understanding of current and future market requirements
- Innovation competence
Based on positive scores in all of these categories, the company was able to prevail over their competitors and was selected best supplier for 2019. They achieved particularly positive scores in product quality, delivery performance, and support during installation and commissioning. “Our strategy is largely focused on innovation, quality and customer service, therefore we are particularly proud of this award that is entirely based on customer satisfaction. It is an important recognition for our past performance and a great incentive for all of our team to continue growing our business with dedication and enthusiasm,” says Claudio Merengo, the president of the Gema Group.
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