Sunnen Launches Direct Sales in Canada
This also increases access to service and support for Canadian customers.
Posted: January 10, 2019
Sunnen Products Company (St. Louis, MO) announces the expansion of their direct sales operations with the establishment of a sales and support team based in Canada. This move provides increased access to customer service and offers their full support from their corporate headquarters in St. Louis. Previously, their products were available to this region via a factory-authorized distributor.
All Canadian orders and customer-service requests will be handled directly by a staff of sales representatives and technical personnel located in Canada. “This brings us closer to our customer base and allows us to apply company standards to every aspect of our experience there,” said Chris Miltenberger, the president and chief executive officer of the company. “We’ve served the Canadian market for over 85 years through a distributor relationship. However, this move allows us to keep the focus on customers and the products and services that best serve them in this important market.”
The Canadian team includes French and English-speaking sales and service representatives led by Gordon Baker, a 25-year veteran of international sales and marketing for the company. “We have put together a group of individuals with many years of experience in honing and other bore sizing processes,” said Baker. “Our representatives will work closely with customers – analyzing application requirements, target tolerances, and process control needs – to develop highly customized solutions to meet their specific needs. With the company’s full backing, we expect to continue to meet the high-standards of our Canadian customers.”
A new toll-free number (844-356-0006) is available for sales and customer service requests.
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