HGG America Opens New Customer Service & Support Center In Houston
Along with providing service and support, HGG’s new center will act as a centralized hub to rapidly deploy technical field service and engineering support.
Posted: March 2, 2020
HGG Profiling Equipment recently opened a new 6,500 square-foot center in Houston, Texas, to better service and support the company’s growing list of customers and profile-cutting machine installations in North and South America. Along with providing service and support, HGG’s new center will act as a centralized hub to rapidly deploy technical field service and engineering support.
The new center will employ a customer service manager, administrative and inside sales personnel, telephone service support engineers, field service engineers and technicians, and a warehouse and shipping clerk.
HGG will use the new facility to warehouse spare machine parts and plasma consumables for quick customer turnaround. It will also house a training center for customers and HGG personnel, with profile-cutting demo machinery onsite incorporating the latest HGG software solutions. Some light machine assembly is planned for the center over time.
Initially, the company will showcase its ProCutter 600, specially designed for cutting complex tube and pipe profiles up to 24″ in diameter. The HGG PC 600 incorporates advanced HGG technology and expertise in HGG’s most affordable 3D profile-cutting machine. It is available with oxy-fuel, plasma, marking and CAM interfaces. The PC 600 reduces grinding, fitting and welding time and related costs after pipe profiles are cut, while providing full penetration welds.
For more information, contact John Tutino, 330-461-6855, jt@hgg-group.com, or visit www.hgg-group.com
