Keep Working Remotely with Free Software Services ‘Til Year-End
To help their customers maintain production during the pandemic, ABB announces that as of March 27, they will offer key digital services at no charge. These services include ABB Ability Connected Services and RobotStudio, and the company is also providing complimentary virtual technical support.
Posted: April 2, 2020
Responding to the COVID-19 pandemic, ABB’s Robotics & Discrete Automation business will offer key software services free of charge. The decision was made to help their customers and partners keep production lines going and enable businesses to continue to function while many are working from home.
Many companies can benefit from digital solutions that enable them to manage their production lines remotely and to keep robot systems running at optimal performance with less human interaction, particularly given the current need for social distancing and remote work. Digital tools can also be used to help customers continue to work and prepare for projects that will be ready to go as soon as everyone returns to the workplace.
From Friday March 27, ABB’s Robotics and Discrete Automation business will make key software services available free of charge to its customers until December 31st, 2020.
Among the services included are condition monitoring and diagnostics, asset management software and remote troubleshooting and monitoring of production lines for the delivery of important supplies. Click here to access details on the technologies listed below.
Customers who already have access to the following technologies but want advice and guidance on how to utilize them are advised to contact their local ABB representative.
Software being made available free of charge include:
ABB Ability Connected Services – Condition Monitoring & Diagnostics
ABB’s Connected Services platform monitors the health and performance of single robots or entire fleets, helping customers to monitor and run robot systems at optimal performance remotely. ABB Ability™ Connected Services provide actionable intelligence that allows service experts to address issues that could lead to costly unplanned stoppages before they occur.
Key features include:
- A secure 24/7 monitoring and diagnostics service
- Identification of the most frequent failures
- Condition Monitoring and trend analytics for mechanical units and controller measurements
- Immediate critical alarm notifications via e-mail
- System snapshot in case of alarm for fast root cause analytics
- MyRobot and alarm dashboard with actionable information
- Virtual training support during office hours
RobotStudio
RobotStudio is ABB’s simulation and offline programming software, offering a complete digital replica (digital twin) of physical assets or systems so users can see what’s happening on the production line remotely. ABB’s RobotStudio offline programming tool enables users to create, simulate and test a complete robot installation in a virtual 3D environment without having to visit or disturb their actual production line. All RobotStudio functionalities, including all Powerpacks and CAD convertors, digital twin and Virtual Reality meetings will now be available free of charge.
If technical support is needed, ABB offers free virtual technical support enabled via video (Skype, Zoom, Teams). To access this support, please contact your local ABB representative.
