Unison Ups Product Support Scope, Accessibility with ‘UltimateCare’
The rebranded service program facilitates selection of the right maintenance solutions, and also offers additional services such as CAD modeling, component prototyping and process optimization. Customers can choose services ala-carte or in tailored, bundled agreements.
Posted: February 24, 2021
Unison Ltd. (North Yorkshire, UK) has enhanced its service and support program to help its tube bending customers maximize their opportunities through and beyond Coronavirus pandemic. Now called Unison UltimateCare, the company says it will take machine tool support services to higher levels thanks to close dialogue with customers that identified their needs and new ways of working.
“Unison is renowned for providing uncompromising levels of machine tool service and support – quite possibly the finest across the tube bending industry,” said Managing Director Alan Pickering. “In creating Unison UltimateCare, our objective was simple: to better equip our customers to respond to the opportunities they encounter during these peculiar times, by assisting them with superior, highly agile and rapid support services, which can also include guidance in component prototyping and tooling. While significant emphasis has been placed on providing greater levels of online support, wherever face-to-face support is concerned – just as from the start of the Coronavirus pandemic – we operate safe working practices to protect our customers and teams.”
Unison UltimateCare is designed to make it easier for customers to select the precise maintenance solutions they require to ensure their Unison machines provide long and reliable service. It can also include services such as CAD modeling, component prototyping and process optimization so manufacturing strategies and capabilities quickly adjust to new orders and opportunities. Services can be selected on an ad-hoc basis or combined into one competitively-priced agreement, tailored to need and designed to assist budgeting by spreading the cost of machine care.
Unison UltimateCare At a Glance:
- Online ticketing system with guaranteed next day response
- Online machine support to resolve production issues
- Ad-hoc service and repairs
- Unison-trained mechanical, electrical and software engineers located globally
- Service level agreements – with PPM programs tailored to individual customer needs
- Discounted OEM spare parts with service level agreements
- Machine inspection and condition reports
- Control upgrades and process optimization
- Servo drive axis and full upgrades
- Commitment to safe, socially-distanced working practices
